Frequently Asked Questions

Where can I use Check My X-ray?

You can use Check My X-ray anywhere in the world (outside of the UK) as long as you have an internet connection.

Can I use Check My X-ray for a second opinion in the UK?

No, Check My X-ray is a service only available for people travelling outside of the UK. We cannot give second opinions on the treatment you are having in the UK.

How do I get my report?

If you have requested a written review you will be alerted via email when your report is available. You can then log into your account and access your letter with a simple click. Your letter will always be available here, however we would recommend that you download a copy and keep it safe.

How does a video consultation work?

If you have requested a video consultation you will be given the option to book an appointment time that suits you. You will then be sent a link via email that will connect you directly to the video call – you don’t need to download any additional software. Make sure your device has a front camera and that you have a good, stable internet connection.

Can I rearrange my video consultation appointment?

You can re-arrange your appointment free of charge if you do so more than 24 hours in advance. If you have missed your appointment and not rescheduled with more than 24 hours notice you will not be entitled to any refund. You can however book another appointment. If the Consultant is late you will still get the 20 minutes you have booked. Please just stay in the waiting room and the Consultant will be with you as soon as they can.

What if I'm late for my video consultation?

Unfortunately, we can only allocate you 20 minutes for your appointment. If you are late for the start of your appointment the time you will have with the consultant will be reduced.

I've missed my appointment. What do I do?

If you have missed your appointment and not rescheduled with more than 24 hours notice you will not be entitled to any refund. You can however book another appointment.

Can you speak to the local doctors for me?

No, unfortunately we are unable to speak directly to any healthcare professionals in the country you are visiting or in your country of residence. However, we will provide you with a written summary of our advice that you can share with anyone you wish.

Can I upload a CT / MRI scan / Ultrasound scan etc?

No, you won’t be able to upload these types of scans but all we need is a photograph of the full report. Don’t worry if it isn’t in English, we can get it translated and will be able to explain it to you in a way that is easy to understand.

What device can I do my video consultation on?

You can use any Android or Apple device (phones or tablets) with a front-facing camera and internet connectivity to attend your video consultation. Laptops with a front-facing camera or webcam are also compatible.

Can I use Check My X-ray for my child?

Yes. If you are the parent or guardian of a child who has an injury you can use our services. Our Consultants are experienced in treating injuries in children of all ages.

Who will be reviewing my x-rays?

Your x-rays will be reviewed by fully qualified, expert Orthopaedic Surgeons. We don’t use any Artificial Intelligence or computer programmes – just our years of training and experience.

Can you provide me with a fit to fly certificate?

Yes, if you have used our Consultation+ service, the Consultant will be able to provide you with a Fit to Fly certificate that you can download from your account.